Workshop Controller

  • Job Reference: DP18-776545
  • Date Posted: 9 April 2018
  • Recruiter: Vantage Auto Recruitment
  • Location: United Kingdom
  • Salary: £32,000
  • Sector: Aftersales
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Workshop Controller
OTE £32,000

Our client requires a workshop controller to manage its modern workshop efficiently and provide guidance to the team of technicians to ensure customer satisfaction measures and workshop targets are met.

Responsibilities include:

  • Supervising and motivating the team of Service Technicians and proactively reviewing daily workload to seek opportunities that will help drive performance.
  • Maintaining high levels of customer satisfaction by implementing quality checks, resolving any issues, and re-assuring customers by providing all necessary information and advice.
  • Supervise the daily time keeping of technicians and manage authorised absence to ensure a consistent level of attendance
  • Maintain relationships with thr vehicle manufacturer and providing technical information for Technicians during repair operations
  • Complying with Health Safety regulations and ensuring high standards of housekeeping and security are achieved and maintained within the workshop and surrounding areas

What they are looking for:

  • Prior experience as a senior technician or workshop controller is essential.
  • Ability to work calmly under pressure and manage a workshop
  • Well-developed management and leadership skills
  • A working knowledge of automotive technology and warranty systems 
  • The ability to exceed targets and deadlines is a must.
  • A full, valid and clean UK driving license
  • Computer literate including Microsoft Office