Our client a major car manufacturer in West London are looking for a Warranty Manager to join their team. Managing the UK warranty operation leading a team of 5 warranty Advisors.
Manage a multi-million pound budget/operation with thorough processes and control to ensure cost per unit targets are met whilst maintaining high levels of customer and dealer satisfaction.
Ensure the UK warranty operation operates within manufacturer’s policy and procedures. Ensure warranty Prior Work Authorisations (PWA) and claims are processed in accordance with warranty policy and in a timely, accurate manner.
Ensure Warranty enquiries from dealers are answered within company’s service levels. Analyse warranty claims and identify trends together with potential solutions.
Basic £45k + Company Cars, Free lunch’s