Vehicle Service Advisor

  • Job Reference: J81737
  • Date Posted: 19 July 2018
  • Recruiter: Perfect Placement
  • Website: http://www.perfectplacement.co.uk/
  • Location: Welwyn Garden City, Hertfordshire
  • Salary: £23,000 to £30,000
  • Sector: Aftersales, Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Automotive Motor Trade Job: Vehicle Service Advisor Required in Welwyn Garden City.

Salary: Up to £23,000 Basic, £30,000 Per Annum
Term: Full time, Permanent

Motor Trade Jobs / Automotive Vacancies: Automotive Vehicle Service Advisor For Main Dealer - Welwyn Garden City

Our Main Car Dealer Client based in Welwyn Garden City requires an experienced Automotive Service Advisor to join their reception team, with a proven track record of working within a busy vehicle Service Department environment.

You will be expected to provide first class customer service whilst maintaining a profit contribution to the dealership. As a key customer-facing role, you will be the first point of contact for our customers in the service department; as such good communication skills are essential.

Key Job Areas
Builds rapport and qualifies the customer's requirements
Agrees the details of the work that is to be carried out
Co-ordinates workshop activity to deliver agreed work
Updates the customer on progress and checks customer satisfaction on completion
Works as a full member of the Centre team
Knowledge of a main dealer computer DMS system

Key success criteria
Workshop loading (hours booked)
Parts and accessory sales & margins
Customer satisfaction (CSI and Mystery Shopper)
Customer complaints
Customer retention (e.g. new sales to existing customers)
Team working across the Centre (especially Sales and Parts)

There are various IT Systems and processes in place to assist you in your role, so being computer literate, will be an advantage along with a keen eye for detail to ensure you are accurately recording our customer details.

Motor trade experience as a main car dealer experienced Service Advisor is essential.

If this Service Advisor Job interests you and you would like to know more about it or other Automotive Jobs in Welwyn Garden City please contact Matt Cross today!

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK!!

To apply please send your CV to Matthew Cross quoting J81737, Service Advisor, Welwyn Garden City.

Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you.

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