Service Advisor

  • Job Reference: CW792-749201
  • Date Posted: 17 November 2017
  • Recruiter: Vantage Auto Recruitment
  • Location: Guildford
  • Salary: £20,000 to £27,000
  • Bonus/Benefits: Salary + Bonus
  • Sector: Aftersales
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

SERVICE ADVISOR Prestige Brand - Responsibility for the Service department customer experience, from initial booking by phone, email or booking system, you will be the contact for the customer for the duration of their visit. You will regularly update and keep them informed of progress throughout ensuring that we deliver on all promises and deadlines.
Must have some Retail Customer service experience.
SERVICE ADVISOR Following the service process to ensure all manufacturer's audit standards are adhered to, you will take payments and talk customers through their invoices. With other members of the team, you will maintain the administration of the loan car fleet and ensure all housekeeping and other admin duties are complete. You will be required to deal with general queries and many other ad-hoc duties.
Person Specification:
A hands on, customer focused and communicative character who will take complete responsibility for customers vehicles and their concerns. Good negotiation skills, excellent administration skills and a keen eye for detail are required. PC competency with knowledge of the Kerridge system would be an advantage. You will be able to demonstrate a desire to go that extra mile to help every customer.