At Harding Retail, we work in partnership with 20 of the world's top cruise brands. We provide an on-board retail shopping experience of the highest standards, and our portfolio includes over 250 shops on 62 cruise ships. As a premier on-board retailer, our business focuses on our clients, the cruise lines, and their guests - our retail customers.
This role exists within our Training & Development function in our Avonmouth Head Office. The role will require international travel as per business needs.
Responsible for maximizing sales performance of the ship board employees. This is a challenging, highly visible position that plays a vital role in the success of our expanding organisation. Reporting to the Training & Development Manager, the Retail Sales & Standards Trainer will partner with the operations team in training and coaching ship board employees to consistently drive behaviours that will successfully acquire and deepen customer relationships.
Conduct workshops for all job families focused on enhancing sales and service behaviours within our organisation.
Demonstrate effective use of training material to coach the sales process.
Effectively use sales training tools to increase productivity
Observe behaviours in the field; provide feedback, skill building, and ensure consistent practices are in place
Support all sales strategies, initiatives and training through hands-on mentoring and coaching
Partner with the operations team to ensure successful execution of sales process and behaviours
Routinely monitor sales process and identify opportunities for improvement
Delivery of ACE training both to new hire groups and current on-board employees
Conduct new hire inductions at head office
Work with the recruitment team on overseas trips to ensure new hires receive expected training
Develop Brand/Product seminars for the LMS system
Create job family training materials
Develop Brand/Product knowledge materials for the LMS system
Create new sales/service initiative training materials
Create operational standards supporting material
Administration / Reporting
Provide feedback to line manager and operations on field/classroom observations
Day to day management of our global LMS system
Establish and review progress of all learners on the LMS system
Day to day management of training inbox
Other admin duties as required
Desired Attributes, Skills & Experience
Demonstrated success in working with and through people in establishing goals, objectives and action plans.
Demonstrated understanding of instructional design principles, methods, techniques and standards.
Demonstrated implementation of an LMS and integrating learning technologies
Excellent interpersonal and communication skills, ability to influence others, skill and diplomacy in dealing with people.
Strong ability to be self-directed in planning own work, strong organisational skills.
Excellent analytical and problem-solving skills
Proficiency with Microsoft Office Suite and LMS.
Ability to travel both in the UK and internationally.
Expert knowledge in the sales/service process
Proven track record of outstanding sales management success
Strong workshop/training presentation skills