Retail Sales Trainer

  • Job Reference: 82455056-2
  • Date Posted: 15 March 2019
  • Recruiter: Anonymous
  • Location: Bristol
  • Salary: On Application
  • Sector: Sales
  • Job Type: Permanent

Job Description

At Harding Retail, we work in partnership with 20 of the world's top cruise brands. We provide an on-board retail shopping experience of the highest standards, and our portfolio includes over 250 shops on 62 cruise ships. As a premier on-board retailer, our business focuses on our clients, the cruise lines, and their guests - our retail customers.

This role exists within our Training & Development function in our Avonmouth Head Office. The role will require international travel as per business needs.

Job Summary

Responsible for maximizing sales performance of the ship board employees. This is a challenging, highly visible position that plays a vital role in the success of our expanding organisation. Reporting to the Training & Development Manager, the Retail Sales & Standards Trainer will partner with the operations team in training and coaching ship board employees to consistently drive behaviours that will successfully acquire and deepen customer relationships.

Key Accountabilities:

Training Delivery

Conduct workshops for all job families focused on enhancing sales and service behaviours within our organisation.

Demonstrate effective use of training material to coach the sales process.

Effectively use sales training tools to increase productivity

Observe behaviours in the field; provide feedback, skill building, and ensure consistent practices are in place

Support all sales strategies, initiatives and training through hands-on mentoring and coaching

Partner with the operations team to ensure successful execution of sales process and behaviours

Routinely monitor sales process and identify opportunities for improvement

Delivery of ACE training both to new hire groups and current on-board employees

Conduct new hire inductions at head office

Work with the recruitment team on overseas trips to ensure new hires receive expected training


Develop Brand/Product seminars for the LMS system

Create job family training materials

Develop Brand/Product knowledge materials for the LMS system

Create new sales/service initiative training materials

Create operational standards supporting material

Administration / Reporting

Provide feedback to line manager and operations on field/classroom observations

Day to day management of our global LMS system

Establish and review progress of all learners on the LMS system

Day to day management of training inbox

Other admin duties as required

Desired Attributes, Skills & Experience

Demonstrated success in working with and through people in establishing goals, objectives and action plans.

Demonstrated understanding of instructional design principles, methods, techniques and standards.

Demonstrated implementation of an LMS and integrating learning technologies

Excellent interpersonal and communication skills, ability to influence others, skill and diplomacy in dealing with people.

Strong ability to be self-directed in planning own work, strong organisational skills.

Excellent analytical and problem-solving skills

Proficiency with Microsoft Office Suite and LMS.

Ability to travel both in the UK and internationally.

Expert knowledge in the sales/service process

Proven track record of outstanding sales management success

Strong workshop/training presentation skills