Motor Trade Product Specialist

Job Description

Product Specialist
Slough, Berkshire

£18,000 Basic Salary OTE £20,000
(Company car)

Monday - Friday 8.30am to 6pm
Saturday 8.30am to 5pm
Sunday 10.00am- 4.00pm (day off in lieu for working Saturday or Sunday)

We are looking to recruit a Product Specialist for our client, a car dealer in Slough, Berkshire.

My client is looking for dynamic and self-motivated individuals with experience in a customer centric role. You will be able to demonstrate a passion for delivering a great customer experience combined with a genuine interest in the brand, and the tenacity to continue to grow skills and knowledge.

The successful applicant will need to form effective working relationships within both sales, and aftersales departments as well as with customers. The goal is to offer the highest level of customer satisfaction as possible in all areas. As a Product Specialist, confident communication skills are key - face-to-face, on the phone and online.

The role is to support customers and the sales team in the following areas;
- Providing customers with specific and relevant information about new and used cars, accessories and merchandise
- Planning and performing product presentations to customers on new and used cars
- Supporting the planning and delivery of test drives
- Offering additional product insight to both sales and aftersales customers
- Managing retailer product display and accessory merchandising
- Planning, managing and delivering customer handovers for new and used cars

The successful applicant will be enrolled on to the Product Specialist certification programme which is designed to give all the skills and knowledge needed to deliver the finest customer experience. This will be a blend of product, systems, and process training including instructor led courses at the brand’s training and development centre, e-learning and self-study.

Since 1927, Volvo Cars’ philosophy has been to put people first. This applies both to its customers and also to its own team. Volvo is passionate about its role in the motor industry, delivering pioneering innovations that protect people and make life simpler. Its vision is to be the world’s most desired and progressive premium car brand.

Candidate requirements;
- Must have a full UK drivers licence
- Previous customer service experience
- Smart appearance, befitting of a retail environment
- Strong communication skills

To apply for this Product Specialist job in Slough, please contact Progress Recruitment Solutions (UK) Ltd quoting job reference PRS16606

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