Assistant Service Manager
Bury St Edmunds, Suffolk
Salary £25,000 + OTE
Progress Recruitment Solutions (UK) Ltd are currently seeking to recruit an experienced and professional Assistant Service Manager on behalf of our client, a busy volume main car dealership in Bury St Edmunds, Suffolk.
This role would ideally suit either an experienced Senior Service Advisor looking for an opportunity to develop their career and progress to the next stage within the Service department.
As an Assistant Service Manager you will be responsible for:
Overseeing a team of service advisors & parts advisors
Meeting and greeting customers coming into the service department
Booking in vehicles, arranging alternative transport as and when required
Liaising with the customers, dealing with problems and complaints as and when required
Liaising with the workshop and other internal departments to ensure smooth running of the service department
Advising the customer on any repair issues and costs, gaining authority for any additional work
Promoting additional work, services and warranties
Ensuring all vehicles are ready for collection as agreed
Invoicing, arranging and taking payment
Working closely with the Workshop Controller to maximise efficiency
Assisting the Service Manager in the day to day running of what can be a busy and demanding environment
Monitoring KPI's and CSI
We are looking for an experienced team-player who will offer our client's customers the high level of customer service that they have come to expect. Franchised main dealer experience is essential. Volume main dealer experience would be a distinct advantage as would kerridge experience.
Due to future developments our Client is looking for a driven individual that has the motivation, experience and leadership skills to progress in their management career.
This is a fantastic opportunity for an experienced Senior / Service Advisor looking to progress within their career and join a successful and well respected main dealer and become part of a busy and successful aftersales team.
If you possess the above skills and qualifications, please apply for this vacancy by sending your full CV to Progress Recruitment Solutions (UK) Ltd, quoting Job Ref. PRS17252
Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however if you have automotive experience we will keep your details on file and contact you should a vacancy arise that matches your skills and experience
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