Assistant Service Manager Required in Hampshire.
Monday- Friday 8.00am- 6.00pm
Saturdays on a Rota 7.00am-1.00pm
We are looking for an experienced and enthusiastic automotive Assistant Service Manager for our client, a premium brand main car dealer in Basingstoke.
If you are currently an Assistant Service Manager, Service Reception Manager, Trainee Service Manager or Senior Service Advisor with responsibility for managing the front of house team at your main dealer, then we would like to hear from you as this could well be the opportunity you are looking for.
Responsible for the supervision of the team and dealing on a day to day basis with customers subject to the guidelines established by the Company.
•To properly supervise the Service team and to develop and train subordinates to achieve the highest possible levels of performance.
•To monitor workshop loading and ensure continuity.
•To liaise effectively with the Booking Specialists and Parts Department.
•To ensure that customers and their vehicles are received in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
•To hand over and receive back any loan vehicle according to the published procedure.
•To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
•To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
•To ensure that requested work is completed on time and to the expected standards.
•To ensure that invoicing is accurate and completed on time.
•To ensure that job extensions are properly authorised and processed.
•To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
•To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
•To oversee sub contracted repairs and ensure the quality of such.
•Ensure that proper use is made of technical information and that it is maintained up to date.
•To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme.
•To monitor and enforce time control of team members.
For more information on this exciting Service Advisor vacancy in Basingstoke, Hampshire please contact Progress Recruitment Solutions (UK) Ltd quoting Job reference PRS16509
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