Customer Service Advisor

  • Job Reference: 90357745-2
  • Date Posted: 24 May 2019
  • Recruiter: Anonymous
  • Location: High Wycombe, Buckinghamshire
  • Salary: £21,000 to £22,000
  • Sector: Transport, Management, Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

GEODIS is a Leading Logistics Provider who manages our customers' supply chain by providing end-to-end solutions enabled by our infrastructure, our people, processes and systems. Our mission, vision and values reflect who we are as an organization, our approach, and what we bring to the partnership with our customers.

Customer Service Advisor

Objective / Purpose of the Job

To ensure a proactive approach is the main focus in retaining our customers and looking for new opportunities.

The emphasis is placed on growth and profitability in accordance with the policies and guidelines

Key Activities / Accountabilities

* Make scheduled calls to ensure that new customers are nurtured into the business

* Manage your own customer base - identify trends, key development areas

* Updating internal CRM system if required

* Quote, confirm in writing, log & follow-up "one off" shipments based on company pricing rules

* Document all complaints and ensure that each complaint is properly investigated, the client receives a response and lasting corrective action is taken

* Enter all claims on SQI system and forward all documents to claims administrator

* Complete daily pallet counts and trailer fills, amend dates and upgrade pallet types where applicable and complete dispatches at the end of each day.

* Account manage your designated portfolio, pro-actively ensuring retention & development

* Ensure KPI reports are updated for all clients in your portfolio

* Manage client tracking inquiries and respond in accordance with client SOP and / or product service levels

* Respond to other verbal inquiries as received and ensure answers are provided

* Compare turnover to previous trading and ensure that level of profitability is in line with original expectations.

* As part of the commercial approach proactively seek new and development opportunities to either win with the assistance of external sales if required

PERSON PROFILE -

Essential Education and/ or Training

Experience of the logistics industry and a customer service role.

Preferred Experience and Knowledge

* Industry knowledge

* Microsoft Office applications

* Interpersonal skills

* Initiative / time management

Necessary Technical / Functional Skills

Good computer skills, familiarity with Microsoft office, etc.

Fluent in local language, comfortable in English and other languages that the job requires to manage customer and other contacts

Confidence to meet with customers.

Customer service and communication skills to handle queries and complaints.

Knowledge of company goals and strategies

Required Behavioural Competencies

Ability to create development opportunities

Ability to use time efficiently

Open-minded, good communicator - aware of differences, culturally and otherwise and ability to use this knowledge

Curious

Self motivated and capable of handling many tasks simultaneously

Strong people skills

Results orientated and driven to achieve goals and meet targets

Good team player

Well organised

Quality focused