Prestige franchised dealer is looking for an Experienced and Successful Bodyshop Manager.
Achieve maximum sales of labour, parts, paint materials by continuously looking for ways to increase business coming into the Bodyshop.
Work closely with the General Manager to develop a marketing plan to increase the volume of work whilst also developing the Paint Body Centre reputation for quality and excellence in the local area.
Look to develop competitive price structure for the department reviewing labour rates, fleet discounts and parts.
Monitor and control stock levels, assets and all financial transactions
Ensure that the Paint Body Centre achieves budget by reviewing accounts and daily operating controls
Keep a close eye on expenses to stay within budget and adjust budget to allocate resources in a cost-effective manner while remaining within budgetary guidelines
Achieve profit objectives within a specific time frame to ensure a budgeted return on investment
Establish relationships with credit accounts, insurance companies and customers so that necessary repairs can be authorised
Achieve and strive to exceed all targets through an efficient Paint Body Centre operation
Monitor progress in achieving departmental goals in the areas of service and profitability
Monitor productivity performance by individual technician
Identify opportunities to reduce costs
Ensure the highest level of customer satisfaction
Ensure customers are received courteously and efficiently, maintaining good relationships with them by meeting and exceeding their expectations
Work to constantly improve the quality of customer service
Handle dissatisfied customers calmly and resolve complaints sensitively
Ensure essential Brand courses are attended and the correct records maintained
Answer customer questions in a manner that is easily understood and without excessive jargon
Strive to achieve industry-leading standards of process efficiency
Maintain quality control on all vehicle repairs
Ensure correct allocation and maintenance of tools, equipment and other materials in the Paint Body Centre
Plan and adjust the workload of personnel to match their skills and abilities
Ensure adequate staffing to achieve departmental objectives
Communicate job expectations, and provide regular and constructive feedback on individual and team performance
You will be an experienced and enthusiastic Bodyshop Professional who is looking for a new challenge and capable of taking the business forward.
A Basic salary of circa 40k with an O T E of circa 52k depending on experience