Automotive Warranty Claims Engineer

Job Description

Automotive, Motor Trade Job: Automotive Warranty Claims Engineer Required In Croydon.

Salary: Up to £22,000 Per Annum
Term: Full Time, Permanent

Motor Trade Jobs / Automotive Vacancies: Warranty Claims Engineer Required For Automotive Third Party Service Provider - Croydon

Our Client a Fantastic Automotive Third Party Service Provider in the Croydon area are looking to employ an Warranty Claims Engineer, for their expanding team.

The main objective of the role is to provide a professional, efficient and proactive warranty claims service, reflecting the brand values of our clients.

In return our client can offer a Monday to Friday 37.5 hour working week, and a competitive £22,000 basic salary.

Main Duties

Telephone response.
Handle all incoming calls in a polite, efficient and proactive manner, in line with the department service levels and company standards.

Claim assessment.
Ensure that the warranty is valid and that the claim requested is covered by the warranty and all claimed costs are within the agreed limits of the warranty scheme and meet with manufacturer recommendations. Register all conversations and details of the claim onto AWP in house and or client computer system database.
Where a claim is deemed to be invalid and or is subject to partial denial of elements, advising the retailer/customer in a fair and reasonable manner.

Claims Department Administration.
Ensure that the retailers are adhering to warranty claim procedures and authority limits. Electronic filing of warranty claims and supporting documentation, ensuring claims processed for payment are audit safe.

Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to.

Scheme Management
Collective responsibility to ensure claim payments are made within department time scales. Collective responsibility of scheme and retailer claims performance.

Carry out on site retailer & postal audits of warranty claims. Additional training will be provided for this function.

Additional Duties
Undertake additional duties as requested by the Claims Manager.

Specialist Skills & Knowledge

* Thorough knowledge of motor vehicle warranty and sound technical knowledge
* Good commercial focus
* PC Literate with practical working knowledge of MS packages
* Excellent telephone manner and written communication
* Self motivated, Organised with strong administration skills
* Ability to work successfully within a team

* Strong interpersonal skills and ability to communicate confidently with dealers, clients, customers and suppliers
* Flexible/adaptable to changing circumstances
* Ability to manage varying workloads whilst working under pressure and adhering to strict deadline
* Committed to the ethos of service excellence.
* Ability to build and maintain relationships at all levels or the organisations

This vacancy is based in Croydon and our Client is looking only for motor trade experienced applicants.

We will not send your CV to a job until we have spoken to you so it is imperative that you provide a daytime contact number preferably your mobile number.

If this Warranty Job interests you and you would like to know more about it or other Automotive Jobs and Automotive Jobs in Croydon, Surrey & Sussex please contact Michael Banyard.

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,400 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Sales Manager Jobs.

To apply please send your CV to Michael Banyard quoting J80397, Claims Engineer, Croydon.

Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you.

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