Automotive Service Bookings Assistant

  • Job Reference: 11070
  • Date Posted: 22 January 2018
  • Recruiter: Hot Recruitment
  • Website:
  • Location: London, Greater London, England
  • Salary: £27,000
  • Bonus/Benefits: £27k per year
  • Sector: Service
  • Job Type: Permanent
  • Duration: permanent
  • Work Hours: Full Time

Job Description

Porsche is one of the world’s most iconic brands and they are seeking an experienced motor trade professional for the role Service Bookings Assistant for their prestigious West London car dealership.

Please note:  To be considered for the role of Service Bookings Assistant you must have recent motor trade Service Bookings or Service Advisor experience.

The Role of Service Bookings Assistant
As Service Bookings Assistant you will be reporting to the Aftersales Manager and responsibilities include:

•    Providing customers with a consultative booking service for the maintenance and/or repair of their vehicle, whilst ensuring the workshop is loaded in such a manner that ensures efficient utilization of available capacity
•    Administrating a level of workshop control that will enable the company to achieve its objective of consistently meeting its customer expectations, ensuring that commercial and operational requirements are considered at all times

Responsibilities as Service Bookings Assistant
•    Answering all inbound customer calls and responding to customer e-mails
•    Ascertaining customer requirements by listening to the customer description of symptoms, clarifying the problem and documenting this verbatim, advising accordingly.
•    Offering to all customers a Direct Dialogue Bay appointment.
•    Determining services needed by reviewing service history and referencing manufacturer service intervals.
•    Advising customers of potential work required, providing a quotation and documenting on the service booking.
•    Prepare service and repair estimates, advise on routine maintenance / repair services required.
•    Identify and sell value added services and accessories as required.
•    Determining the customers alternative transport requirements and arranging them as required.
•    Pre-allocating work booked to Service Advisor/Executive.
•    Planning and advising customer of vehicle drop off times.
•    Ensuring customer details are confirmed with the customer and updated accurately on the Dealer Management System (DMS)
•    Loading the Workshop diary in accordance with Porsche Integrated Workshop Information System (PIWIS) labour operations.
•    Provide Workshop administration to the Porsche Centre.

For the role of Service Bookings Assistant there is a salary on offer of circa up to £27,000 dependent on experience with benefits including:

•    25 days holiday per year plus bank holidays
•    Private Medical
•    Option of a VW Vehicle at preferential rates
•    Pension Scheme
•    Life Assurance
•    Staff preferential rates

How to Apply
Hot Recruitment Consultants t/a eRecruitSmart are the retained consultancy for Porsche Centre.  Please note that in accordance with our recruitment and consultancy processes, we may send your CV, if shortlisted, to the Hiring Manager at our Clients’ business and by applying for this position you give your consent for us to do so.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.  
We look forward to hearing from you!

Service, aftersales, aftermarket, dealership, showroom, motor, automotive, bookings, advisor,