Automotive Warranty/Service Advisor

Job Description

Automotive, Motor Trade Job: Automotive Service Advisor Required in Stoke-on-Trent. 

Salary: Up to £20,000 Basic Per Annum, OTE £22,000 Per Annum 
Term: Full Time, Permanent 

Motor Trade Jobs / Automotive Vacancies: Automotive Warranty/Service Advisor Required for Commercial Main Dealer - Stoke

Our client, a large commercial vehicle dealer group based in Stoke, are currently recruiting a Service/Warranty Advisor for their reputable dealership in Stoke.

Reporting to the Service Manager, your role will involve the following tasks:

• Balance and reconciles service/warranty claims.
• Collects and accounts for payment to the retail facility according to established policies.
• Calculates charges for all parts, labour and service repairs and the accuracy of the charges.
• Initiates job documentation and maintains customer records and follow-up systems.
• Computes invoices in a timely and accurate manner.
• Co-ordinates Technician time records.
• Processes and enters warranty claims in full compliance of audit requirements.
• Advise other staff on warranty coverage and restrictions.
• Performs other reasonable activities required from time to time.

In order to be eligible you will need to hold a technical/mechanical comprehension of the principles of motor vehicles, be computer literate with experience of the Kerridge/ADP dealer management system, have an eye for detail, and an organised and methodical approach to your workload. Candidates will also need experience in an automotive aftersales role (ideally a similar Service/Warranty Administrator role or a Service Advisor or Workshop Controller role) within a vehicle dealership or experience in a warranty claims handling role. As the role also involves a high level of contact with internal customers and the vehicle manufacturer you will need to be a team player and be able to get on with others.

For your hard work our client is offering a starting salary of up to £20,000 per annum (depending on experience) alongside an incentivised bonus scheme to be discussed at interview stage. Our client also offers a 20 days annual holiday allowance plus the bank holidays, a workplace pension scheme, company benefits including life assurance and health care after your probationary period, full manufacturer training, and fantastic career development prospects in a brand new state-of-the-art dealership. The hours worked are Monday to Friday 08:00 - 17:30 and possibly the last Saturday of the month (dependent on the work load).

If this role interests you and you would like to know more about it or other Dealership Jobs in Stoke, please contact Aaron Hunter.

To apply please send your CV to Aaron Hunter quoting J70243, Service Advisor, Stoke-on-Trent.  

Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you. 

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