Automotive, Motor Trade Job: Automotive Service Advisor Required in Leeds.
Salary: Up to £25,000 Basic, OTE £28,000 Per Annum
Term: Full Time, Permanent
Motor Trade Jobs / Automotive Vacancies: Service Team Leader Required For National Leasing Company - Leeds
Our client a National Leasing Company based in Leeds are looking for a Service Team Leader to join their expanding and successful business.
Using your people management skills, you will lead a team delivering outstanding service levels with regards to operational processes, telephone management and resource planning, not limited to;
•Day to Day Management of the team including work distribution and process management
•Resource Management - Team and skill based rota to meet inbound telephone traffic
•Team Building / Engagement
•Individual development and succession planning
•Internal and external stakeholder management experience is essential
You will have the ability to monitor performance against expectations, ensuring that business objectives are being surpassed, and that “best” practices are in operation across the Team.
•Managing Service, MOT and repair booking processes on the 1Link platform
•Increasing work flow within our preferred network
•Increasing the work flow into our preferred mobile tyre providers or pre-book static Centre’s
•Managing the work direction for glass replacements into our or our clients preferred network of suppliers
•Assisting drivers with roadside breakdowns and replacement glass
•Responding to a high volume of inbound calls
•Building and maintaining strong relationships with suppliers and customers and providing excellent customer service levels whilst under pressure
•Interrogating existing process and offering improvements
•Ensuring that processes, company and client policy is being adhered to
•Day to day management of a large team
•Coaching, mentoring and developing all team members to maximise their potential
•Ensuring the shift pattern operates effectively giving the business maximum coverage throughout the teams working hours, including holidays, lunch periods and training
•Improving telephone response times by monitoring, coaching and encouragement, which includes inbound and outbound call analysis
•Having first contact with Drivers wishing to register a Complaint, escalating “near misses” and serious issues to the Driver Services Manager
•Encourage, motivate and inspire the team
The ideal candidate will have excellent communicative skills and be an inspirational leader with a proven track record of working within the Motor Trade Sector.
To apply please send your CV to Ben Flatt quoting J72352, Service Team Leader, Leeds.
Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you.
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