Automotive Senior Service Advisor

Job Description

Automotive, Motor Trade Job: Automotive Senior Service Advisor Required in Gloucester

Salary: Up to £25,000 Basic Per Annum, OTE £30,000 Per Annum
Term: Full Time, Permanent 

Motor Trade Jobs / Automotive Vacancies: Senior Service Advisor for Franchise Approved Car Dealership - Gloucester

A not-to-miss opportunity has arisen for an experienced and professional Senior Service Advisor for our client, an established franchise approved car dealership in the Gloucester region!


Reporting to the Service Manager, in the role of a Senior Service Advisor you will work alongside a team of four Service Advisors and a workshop team and shall be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for service, maintenance or repair work and arranging where necessary a courtesy vehicle. You will also have additional managerial oversight of the Service Advisors and the service reception as a whole ensuring that the team is working accurately and to its fullest capacity whilst delivering an exceptional level of service. You will also be second-in-command to the Service Manager and perform their role in periods of absence or annual leave.


The successful candidate would ideally be able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Very strong organisational skills along with knowledge of Microsoft Office, Excel and DMS systems (Kerridge/ADP preferable) would be of high priority. Liaising with manufacturer to authorise warranty repairs, and a general knowledge of warranty procedures would also be advantageous but is not essential. Our client is interested in candidates with at least two to three years’ experience as a Service Advisor within an automotive franchise approved dealership environment or experience working in a similar role such as a Senior Service Advisor, Service Reception Manager, or Service Manager. A UK driving license with minimal points is also essential.


For your hard work, our client is offering…

• Starting basic salary up to £24/25,000 per annum pending experience.
• Bonus scheme creating an uncapped average annual earnings of £30,000 per annum. 
• 23 days holiday plus bank holidays.
• Overtime paid at an enhanced rate of time and a half.
• Full in house and manufacturer approved training.
• Company pension scheme.
• Company benefits scheme.
• Fantastic career development prospects with an industry leading brand and long-established business.

The hours worked are either 7:30am-5:30pm or 8:30am-6:30pm Monday to Friday with an hours lunch. You are also required to two in six Saturdays and one Saturday would be from 8:00am-1:00pm whilst the other would be from 8:00am-5:00pm. All Saturday work would be paid at the overtime rate mentioned above.

To apply please send your CV to Josh Buck quoting J72261, Service Advisor, Gloucester. 

Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you. 

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