Automotive Customer Appointment Controller

Job Description

Automotive Customer Appointment Controller / Contact Centre Controller required in Norwich, Norfolk
Salary: Up to £18,000 + Bonus

We are looking to recruit an experienced Contact Centre Controller to work within an Automotive environment dealing with both Volume & Prestige brands and customers

It is essential that you are used to managing a high volume of both in and outbound calls. Being from a Motor Trade/Automotive environment is desirable

Your Role:
- Booking customers for Servicing, MOT's, warranty concerns and additional work for all Dealerships and Branches within the Group
- To maximise sales by the effective handling of customer enquiries using positive listening, questioning, influencing and negotiating techniques to best match customers requirements
- To ensure all incoming and outgoing telephone enquiries are handled in a timely and professional manner to meet / exceed targets for levels of productivity and performance
- To develop a thorough understanding of rules, services and processes along with a clear knowledge of franchises specific requirements
- To ensure the team uses initiative and actively contributes, participates, communicates and competes in the team environment

You will need to be self-motivated, target driven and a great communicator. A passion for delivering exceptional customer service is essential

About You:
- Need a positive, target driven attitude to the role
- Be a team player with the attitude that departmental targets are as important as personal goals
- Be able to demonstrate a stable career history and sales progression
- Ideally be able to provide evidence of target achievement
- Lead by example and set high standards
- Being able to aid and assist other team members
- Resilient with exceptional multi-tasking abilities
- Have the ability to manage your workload and time effectively

To apply for this role, please send your full & up to date CV to Melissa Rowlands at Progress Recruitment Solutions (UK) Ltd quoting Job reference PRS12844

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Motor Trade | Automotive | Cars & Vehicles | Dealership | Volume | Prestige | Sales | Customer Service | Contact Centre | Customer Service Advisor | Sales | Bookings | Appointments | Job | Career | Norwich | Norfolk