As an Aftersales Manager you will responsible for providing direction for the entire Aftersales operation in order to deliver key priorities of this Department.
Your responsibility will be to ensure that all of the departments within the After Sales operation function efficiently and as one unit to optimise performance and provide customer excellence.
The successful applicants team will comprise of Service Advisors and Technicians who will need clear direction to order to run an efficient and professional operation, always ensuring that an incredible customer experience is given.
You will be commercially minded, passionate about the car industry, motivated by setting, achieving and exceeding targets.
Applicants will require
At least 5 years experience in managerial role in a customer oriented department
Experience of working in a target driven environment
Experience of developing and monitoring budgets
An understanding of marketing processes and development of pricing strategies
Up to date knowledge of vehicle and consumer legislation, trade practice and FCA regulations and duties
Be able to guide and direct a team
A strong customer focus
Excellent communication skills